Run your fitness business fromone organised workspace.
Manage enquiries, bookings, forms, payments, client records and follow-ups in the same platform that powers your REPS profile and Shop Front — without stitching together five different apps.
- REPS Pro
- Connected to your REPS profile
- No extra add-ons
Most fitness pros don't lose time coaching. They lose it switching apps.
Leads in Instagram. Bookings in Calendly. Forms in Google Drive. Payments in Stripe. Notes in your phone. Reminders in your head. Your business should not depend on remembering which app a client message came from.
Eight tools. One overwhelmed coach.
- Instagram DMs for enquiries
- WhatsApp threads for clients
- Google Forms for PAR-Qs
- Calendly for consultations
- Stripe links for payments
- Spreadsheet CRM, sort of
- Paper waivers in a folder
- Notes app for everything else
Every tool earns its keep on its own. Together they leak leads, miss payments and hide the next action.
One workspace. Every step connected.
- Every enquiry in one inbox, scored and tagged
- Bookings, consultations and recurring sessions in one calendar
- PAR-Qs, waivers and onboarding forms attached to the client
- Payments, packages and memberships visible on the dashboard
- Client records with history, notes and next step in one view
- Tasks and reminders flag what needs attention before it slips
- Documents and agreements stored against the right person
- Everything connected to your REPS profile and Shop Front
The Shop Front helps clients take action. Operations keeps everything behind that action organised.
One screen. Today's sessions, new leads, pending forms, unpaid invoices.
This is the REPS dashboard a Pro account opens to every morning — running live, not a static mock. Six things every coaching business needs to see first, in one place.
- 1
Today's sessions
Every booking, consultation and assessment for the day — in the order they happen.
- 2
New leads
Enquiries from your profile, Shop Front and DMs — scored and ready to action.
- 3
Pending forms
PAR-Qs, consents and onboarding forms still waiting on a client signature.
- 4
Unpaid invoices
Late, failed or pending payments — surfaced before they become awkward.
- 5
Upcoming bookings
The next two weeks at a glance — confirmed, tentative and awaiting deposit.
- 6
Tasks needing attention
Follow up, chase, confirm, review — surfaced before something slips.
Every lead with a status, a next step and a place to live.
Enquiries from your REPS profile, Shop Front, DMs and referrals land in one pipeline. You see exactly who's where — and what to do next — without searching six apps.
- Stage 1
New enquiry
Captured from your profile, Shop Front, DMs or referral.
- Stage 2
Consultation booked
Discovery call or in-person meeting on the calendar.
- Stage 3
Awaiting form
PAR-Q, screening or goal-setting form still to complete.
- Stage 4
Payment pending
Package or first invoice sent — waiting on the client.
- Stage 5
Onboarded
Forms in, payment cleared, first session scheduled.
- Stage 6
Follow-up needed
Inactive, lapsed or overdue check-in — back on the list.
Lead in. Client out. No copy-paste between tools.
The same record carries forward from enquiry to onboarded client. Notes, forms, bookings and payments all attach to the same person — so the history is intact when you open them in three months and need to remember where you left off.
Stop running your week through back-and-forth messages.
Give clients a clearer route to book, and give yourself a cleaner view of your week — without leaving the same workspace your enquiries, payments and records live in.
A schedule that shows the whole week — not just one session at a time.
Consultations, assessments, 1:1, group, recurring blocks and online calls — all in one calendar, with availability set by service and venue.
- Consultations, assessments and intro calls
- 1:1 sessions, group sessions and online calls
- Recurring bookings with one-tap reschedule
- Availability windows by service and venue
- Automated reminders and client confirmations
Collect what you need before the first session — and keep it on the client record.
No more printed PAR-Qs in a folder, no more Google Forms responses lost in a shared drive. Every form is signed digitally and attached to the client it belongs to.
Built around fitness, not generic form builders.
Every form is pre-shaped for the fitness use case — readiness, screening, consent, waivers, goal-setting and onboarding. Edit the wording, keep the structure, send a link.
Once submitted, a form is timestamped, signed and stored against the client. If they ever ask, you can show exactly what they agreed to and when.
PAR-Q
Standard physical activity readiness questionnaire.
Health screening
Conditions, medications and red flags before the first session.
Consultation forms
Goals, history, training experience and availability.
Goal-setting forms
Outcome, timeline, motivation and review schedule.
Consent forms
Photography, data, communication and session conduct consent.
Waivers
Liability and assumption-of-risk waivers, signed and stored.
Onboarding questionnaires
Lifestyle, nutrition, sleep, stress and starting baseline.
Client agreements
Package terms, cancellation policy and rescheduling rules.
Your services, bookings and payments shouldn't live in separate systems.
One-off sessions, coaching packages and memberships — all visible alongside the bookings and clients they belong to. No more cross-referencing Stripe with a spreadsheet to work out who's paid.
See who's paid, who hasn't, and what's about to renew — at a glance.
Take payments through your connected processor. Payouts land on its normal schedule. REPS does not take a platform commission on your client payments — standard payment processing fees may apply.
- Paid consultations and one-off sessions
- Coaching packages and block bookings
- Memberships and recurring billing
- Payment status — paid, pending, failed
- Receipts and invoices issued automatically
- Package usage and renewal visibility
Know exactly where each client stands — without scrolling through messages.
One record per client. Contact details, forms, bookings, payments, goals, notes and history — all in one view. The operational memory you wish you had after six months of growth.
The whole client, on one screen.
Open a client and see contact details, forms, bookings, payment status, goals, notes and communication history — without switching apps. Programmes and check-ins live in the Coaching pillar; this view stays admin-focused on purpose.
- Contact details and emergency contacts
- Forms, waivers and signed agreements
- Bookings, attendance and session history
- Payment status, package usage and renewal date
- Goals, training notes and key milestones
- Programme status — without the programme depth
- Review-request status and response history
- Communication history in one timeline
REPS should show you what needs attention before something slips.
The needs-attention queue. Built from real signals in your workspace — enquiries waiting, forms incomplete, payments overdue, clients gone quiet — not a generic to-do list.
Follow up new enquiry
Hot enquiry waiting on a first reply.
Chase incomplete form
Client started a PAR-Q but didn't finish.
Confirm consultation
Booked consultation needs a confirmation message.
Review unpaid payment
Invoice overdue or card payment failed.
Send onboarding link
New client ready for the welcome flow.
Request review
Long-standing client hasn't been asked yet.
Check inactive client
Two weeks without a session — check in.
Renew CPD or profile
Verification or CPD entry approaching expiry.
An operating system, not a passive CRM.
A CRM stores what already happened. Operations surfaces what hasn't happened yet — the reply you didn't send, the consultation that needs confirming, the package about to expire — so you act before clients have to chase you.
Consolidate the disconnected admin stack most trainers build by accident.
Operations is not trying to be every tool. It's trying to remove the tools that exist only because nothing else joined them up.
Goodbye to the patchwork.
- Form builder for PAR-Qs and waivers
- Standalone booking link
- Payment link and invoice tool
- Spreadsheet CRM and contact list
- Notes app for client history
- Manual reminder messages
- Scattered document folders
- Per-client folder system
Operations isn't trying to replace everything.
- Your coaching tools — programmes, nutrition, check-ins live in the Coaching pillar
- Your tone of voice — every template starts as a draft you edit
- Your existing calendar — two-way sync with Google, Apple and Outlook
- Your payment processor — connect Stripe, payouts on its normal schedule
The goal is consolidation, not absolute replacement in every case.
Verified gets you found. Pro runs the business behind the profile.
Operations is mainly a Pro pillar. Verified covers the public side — profile, verification, visibility, reviews. Pro adds the operational system behind it: enquiries, bookings, forms, payments, client records and follow-ups.
Public verified profile, directory presence, reviews and a basic enquiry inbox. No pipeline, bookings, forms, payments or client records.
See what Verified coversEverything in Verified, plus the full Operations workspace — pipeline, bookings, forms, payments, client records, tasks and follow-ups.
See Pro pricingWhat Operations looks like for…
The workspace stays the same. The workflow flexes to how you actually run your business — 1:1, online, in a studio or running a team.
Personal trainer
Manage consultations, PAR-Qs, bookings, payment status and client records — without the apps stack.
Online coach
Capture enquiries, collect onboarding forms, organise payments and track client status worldwide.
Small-group coach
Manage recurring sessions, attendees, payments and follow-ups in one shared schedule.
Studio or gym team
Keep team enquiries, bookings and client admin in one shared workspace.
Specialist coach
Keep forms, notes, risk information and client history organised around each person.
What Operations covers, and how it fits.
Run the business behind your coaching with
less admin and more control.
Manage enquiries, bookings, forms, payments and client records from the same platform that powers your REPS profile and Shop Front.